FAQs

1. Where is Bello Bambino based?
Bello Bambino is proudly based in South Africa and ships baby products nationwide.

2. How long does order processing take?
All orders are processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays are processed on the next business day.

3. What are the delivery times and costs?
Standard shipping within South Africa typically takes 3–7 business days after dispatch. Shipping costs are calculated at checkout based on your location and order size.

4. Do you offer international shipping?
At this time, we only ship within South Africa.

5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package’s progress.

6. What is your return and refund policy?
You may request a return within 14 days of receiving your order if the item is unused, in its original packaging, and in the same condition as received. For full details, please review our Return & Refund Policy or email us at bellobambino29@gmail.com.

7. Can I exchange an item?
Yes, exchanges are possible for items of a different size or color, provided the product is unused and meets our return conditions. Contact bellobambino29@gmail.com to arrange an exchange.

8. What if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery at bellobambino29@gmail.com with photos and order details so we can resolve the issue promptly.

9. Do you sell gift cards or offer gift wrapping?
Currently, we do not offer gift cards or gift-wrapping services, but we are working to include these options in the future.

10. How can I contact customer support?
You can reach our support team anytime at bellobambino29@gmail.com for assistance with orders, product questions, or any other inquiries.